Effective Date: May 2026

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At Las Nubes De Alberto, we value our customers and strive to provide high-quality products and excellent service. If you are not fully satisfied with your purchase, please review our refund policy below.

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1. General Refund Eligibility

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Refunds or exchanges may be considered under the following conditions:

• The item was purchased directly from Las Nubes De Alberto.

• A refund request is made within 3 days of the original purchase date.

• Proof of purchase (receipt, invoice, order confirmation, or order text conversation) is provided.

• The product is unused, unopened, and in its original condition unless the item arrived damaged or defective.

 

2. Non-Refundable Items

 

The following items are non-refundable unless required by law:

• Opened or used food and beverage products

• Perishable items

• Custom orders or personalized products

• Promotional or clearance items marked “Final Sale”

 

3. Damaged or Incorrect Orders

 

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery or purchase.

Please include:

• Your name

• Order number or receipt

• Photos of the damaged or incorrect item

 

We may offer:

• A replacement product

• Store credit

• A full or partial refund, depending on the situation

 

4. Refund Processing

 

Approved refunds will be processed back to the original payment method within 5–10 business days.

Please note:

• Processing times may vary depending on your bank or payment provider.

• Shipping or delivery fees are generally non-refundable unless the error was caused by Las Nubes De Alberto.

 

5. Cancellations

 

Orders may be canceled before preparation, shipment, or fulfillment begins. Once an order has been prepared or shipped, cancellation requests may not be approved.

 

6. In-Store Purchases

 

For in-store purchases:

• Exchanges or store credit may be offered at management’s discretion.

• Refunds may require the original receipt.

 

7. Contact Information

 

For questions regarding refunds, exchanges, or returns, please contact:

Las Nubes De Alberto
Phone: 214-283-3184
Email: lasnubesdealberto@gmail.com
Address: 311 Bella Drive, Garland, Texas 75040

Las Nubes De Alberto reserves the right to refuse refunds that do not comply with this policy or appear fraudulent or abusive.